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PHI FPX 1200 Assessment 1 Personal Philosophy of Problem Solving


Capella University

PHI FPX 1200 Assessment 2 Reflecting on Your Skills, Goals, and Accomplishments

Prof. Name


Personal Philosophy of Problem Solving

In my role as a case manager for long-term care, problem-solving is a fundamental aspect of my daily responsibilities. Utilizing active listening and critical thinking allows me to effectively address the concerns of my patients and devise optimal solutions to their challenges. For instance, just last week, a family member reached out to me regarding issues with a patient’s home health aide. Prior to contacting the patient directly, I engaged in thorough conversations with the family to gather pertinent information. Subsequently, I approached the patient, attentively listened to their grievances without bias, and discerned a miscommunication between the home health aide and the agency regarding approved hours of service. Through dialogue with all parties involved—the agency, the aide, and the patient—I successfully mediated the situation and coordinated the appropriate in-home services.

Drawing from my nursing background, I have honed my ability to employ active listening and critical thinking in problem-solving. Recognizing that not all problems are insurmountable, I adopt a nonjudgmental stance when hearing individuals’ concerns, enabling me to apply critical thinking to assess situations thoroughly and devise suitable resolutions for all stakeholders.

PHI FPX 1200 Assessment 1 Personal Philosophy of Problem Solving


American Psychological Association. (2020). Publication manual of the American Psychological Association (7th ed.). APA.

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