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PSY FPX 5140 Assessment 1 Needs Assessment Document: OutReach Community Program


Capella University

PSY FPX 5140 Program Evaluation

Prof. Name


Needs Analysis

Needs Assessment Document: Outreach Community Program

This paper proposes a needs assessment for the OutReach LGBTQ+ Community Center, which serves Dane County, Wisconsin. Conducting a needs assessment is crucial for identifying any gaps that may prevent the organization from achieving its goals. This document outlines the involved stakeholders, suggests evaluation procedures, provides a cost/benefit analysis, and addresses ethical considerations.

Program Stakeholders and Outcomes

The OutReach LGBTQ+ Community Center is a non-profit organization committed to promoting equity and improving the quality of life for LGBTQ+ individuals (OutReach, n.d.). The center offers resources for community building, health and human services, and social justice advocacy. Its programs include HIV prevention and domestic violence support, with partnerships with organizations such as Diverse & Resilient and NAMI. Key stakeholders include service recipients, staff, volunteers, donors, sponsors, and the board of directors. Success is measured by service utilization, advocacy achievements, and community support.

Program Procedures

A logic model is proposed to analyze the OutReach program’s procedures, including inputs (resources), activities, outputs, and outcomes (Royse et al., 2016). Inputs comprise financial and human resources, while activities include event planning, counseling sessions, and advocacy efforts. Outputs refer to program materials and events, and outcomes relate to participants’ health and community engagement.

Proposed Program Evaluation

The evaluation aims to assess the effectiveness of program promotion, alignment with mission values, and participant satisfaction. Evaluation points include self-promotion effectiveness, staff-board alignment, and perceived value of services. The findings will inform program enhancements and ensure alignment with stakeholder expectations.

Cost/Benefit Analysis of Proposed Program Evaluation

Financial data from ProPublica (2021) indicates OutReach’s revenue sources, expenses, and program costs. Major expense categories include health services, outreach, senior advocacy, and HIV prevention. Comparing these costs with similar organizations can provide insights into cost efficiency.

Ethical Considerations

Program evaluators must consider potential conflicts of interest and ethical considerations. Strategies to mitigate risks include maintaining professional distance, ensuring data protection, and adhering to ethical guidelines outlined by the American Evaluation Association (2018) and the American Psychological Association (2017).


The OutReach LGBTQ+ Community Center plays a crucial role in promoting equality and providing essential services to the LGBTQ+ community in Dane County. Conducting a thorough evaluation will facilitate ongoing improvement and ensure the program’s continued success in meeting the needs of its stakeholders.


American Evaluation Association. (2018). Guiding principles.

American Psychological Association. (2017). Ethical principles of psychologists and code of conduct (2002, amended effective June 1, 2010, and January 1, 2017).

King, J. A., & Stevahn, L. A. (2014). Interactive evaluation practice: Mastering the interpersonal dynamics of program evaluation (1st ed.). SAGE Publications.

PSY FPX 5140 Assessment 1 Needs Assessment Document: OutReach Community Program

OutReach. (n.d.). Home. OutReach LGBTQ+ Community Center.

Royse, D., Thyer, B. A., & Padgett, D. K. (2016). Program evaluation: An introduction to an evidence-based approach (6th ed.). Cengage.

Appendix: Stakeholder Analysis

The LGBTQ+ Community Center, as outlined by OutReach (n.d.), involves various stakeholders with distinct interests and expectations. This analysis categorizes stakeholders into four main groups, each with its concerns and priorities.

Stakeholder Group
Concerns and Priorities

Recipients of Services

Primarily comprising youth and adults within the LGBTQ+ community, this group expects timely, informative, and supportive services. Privacy and anonymity are critical considerations, necessitating careful protection by the organization.

Staff and Volunteers

Responsible for administrative tasks, logistics, event planning, and fundraising, this group focuses on maintaining the organization’s functionality and ensuring quality service delivery.

Donors and Sponsors

Comprising businesses, corporations, governmental entities, and individual community donors, this group supports the organization financially. Their interest lies in the organization’s success and proper utilization of funds to fulfill its mission.

Board of Directors

Comprising individuals tasked with organizational direction and strategic planning, the board oversees the program. They are invested in the organization’s long-term vision, ensuring ethical practices, and alignment with the mission.

To initiate the information-gathering phase of program evaluation, an in-person meeting at a neutral venue, such as a hotel or public library, is proposed. During this meeting, the interactive strategy of voicing viewpoints and beliefs would be employed, allowing stakeholders to discuss, interpret, and question various aspects of the program (King & Stevahn, 2014). This approach fosters an inclusive environment and enables direct interaction among all influential stakeholders.

Furthermore, the cooperative interview strategy would be utilized to identify any concerns stakeholders may harbor, promoting positive relations, shared understandings, and progress assessment (King & Stevahn, 2014). Additionally, the voicing variables strategy, involving the identification of potential obstructions based on specific variables, would facilitate discussion and provide a visual reference for all participants.

PSY FPX 5140 Assessment 1 Needs Assessment Document: OutReach Community Program

By conducting this in-person meeting, comprehensive insights from each stakeholder group can be documented. This documentation can reveal commonalities for progress or potential obstacles that may lead to conflicts.


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