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PSY FPX 6730 Assessment 3 Consultation Discovery Process

Name

Capella University

PSY FPX 6730 Consultation Psychology

Prof. Name

Date

Abstract

This document outlines the preliminary consultation phase between a consultant and the Metropolitan Transportation Authority (MTA). It presents two discovery approaches, along with their respective strengths and weaknesses, as well as consulting competencies and discovery questions. The aim is to facilitate the development of a universal leadership program within the MTA.

Consulting Discovery: The Road to Discovery

Case Study

The case study focuses on the necessity for a universal leadership development program within the MTA, the largest transportation organization in the United States. Challenges include disparate leadership structures across its six agencies and the absence of a cohesive leadership development initiative. The consultant aims to address these challenges while navigating resistance to change.

Consulting Discovery: Comparison of Discovery Approaches

Discovery Approaches

This section compares two discovery approaches for the consultation: the strengths-based approach and process consultation. Both methods aim to identify organizational needs and strengths. The strengths-based approach emphasizes potential and resilience, while process consultation involves collaborative problem-solving.

Strength-Based Approach

The strengths-based approach emphasizes identifying and leveraging individual and organizational strengths. It promotes resilience and emphasizes positive attributes to foster improvement and change. This approach could be beneficial for tapping into the diverse talents within the MTA.

Process Consultation

Process consultation involves facilitating problem-solving within the client organization. It encourages clients to take ownership of issues and fosters a collaborative inquiry process. However, its effectiveness relies on the client’s willingness to actively engage in the process.

Strengths and Weaknesses of Both Approaches

While the strengths-based approach encourages positive change, it may overlook weaknesses if not managed effectively. Process consultation, on the other hand, fosters client ownership but may face challenges related to client expectations and consultant skills.

PSY FPX 6730 Assessment 3 Consultation Discovery Process

Further into the Discovery Process

Guidelines for the discovery process include questions aimed at aligning the consultant and the MTA’s leadership on the development program’s goals. Consulting competencies essential for success include leadership, communication, problem-solving, negotiation, and learnability skills.

Conclusion

This discovery phase lays the groundwork for a fruitful collaboration between the consultant and the MTA. By exploring different discovery approaches and establishing clear guidelines, the aim is to create a robust leadership development program tailored to the MTA’s needs.

References

Block, P. (2011). Flawless consulting: A guide to getting your expertise used. Center for Creative Leadership.

Bryant, J., Bolt, R., Botfield, J. R., Martin, K., Doyle, M., Murphy, D., Graham, S., Newman, C. E., Bell, S., Treloar, C., Browne, A. J., & Aggleton, P. (2021). Beyond deficit: “Strengths‐based approaches” in Indigenous health research. Sociology of Health & Illness, 43(6), 1405–1421.

Brunetto, Y., Dick, T., Xerri, M., & Cully, A. (2020). Building capacity in the healthcare sector: A strengths-based approach for increasing employees’ well-being and organizational resilience. Journal of Management and Organization, 26(3), 309-323.

Heracleous, L. (2022). Helping at NASA: Guidelines for using process consultation to develop impactful research. Information and Organization, 32(1), 1-14.

Kwon, K., Lee, J. Y., Park, J. G., & Zaballero, A. G. (2020). Process Consultation Within and Across Cultures. The Journal of Applied Behavioral Science, 56(3), 322–346.

Morin, K. (2020). Is consulting in your future. The American Journal of Nursing, 120(4), 51-57.

Schein, E. H. (1990). A General Philosophy of Helping: Process Consultation. Sloan Management Review, 31(3), 57.

Spaide, R., Fleischer, A., & Humphrey, C. (2020). Exploring Therapist Engagement Using Process Consultation…2020 AOTA Annual Conference & Expo. American Journal of Occupational Therapy, 74, 1.

PSY FPX 6730 Assessment 3 Consultation Discovery Process

Stoerkel, E. (2019). What is a strength-based approach? Positive Psychology.

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