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PSY FPX 8730 Assessment 4 Theoretical Foundations in Psychology for Consultation


Capella University

PSY FPX 8730 Consultation Psychology

Prof. Name


Theoretical Foundations in Psychology for Consultation

Case Study: Overhauling Payroll and PTO Management Systems

The finance director and operations manager of a charter school are seeking consultancy to modernize their payroll and Paid Time Off (PTO) systems and investigate the escalating turnover at one of their sites. In recent years, the school has undergone significant changes, including the establishment of a new branch, effectively doubling staff and student numbers. Moreover, the retirement of key financial personnel revealed outdated methods unsuitable for efficient time management. With the influx of 30 new staff, the need to revamp payroll and PTO systems has become paramount. Additionally, the turnover rate at the original location (CS1) has surged over the past two years, necessitating an understanding of its causes.

One challenge stems from the frequent turnover in administrative roles, leading to blurred responsibilities among staff, particularly between office and operations managers. Prior attempts to introduce digital timekeeping were unsuccessful, reflecting a broader resistance to change within the organization. The Board of Trustees is alarmed by the increasing turnover, recognizing its drain on resources and focus away from student welfare. The Executive Director, accountable for program effectiveness, faces pressure to rectify the situation swiftly.

The finance director, spearheading the consultancy initiative, offers insights into the current payroll system and desired outcomes. Operations managers can furnish data on daily school functions, including attendance and PTO tracking. Principals, concerned about their reputations amidst high turnover, may exhibit reluctance in sharing potentially negative information. Nonetheless, their perspectives on classroom operations are invaluable. Lastly, teachers’ subjective input on reasons for leaving or staying can illuminate underlying issues.

Various methodologies such as qualitative interviews, surveys, and focus groups can uncover staff perceptions and facilitate positive changes. Gestalt psychology, emphasizing holistic problem-solving, and Cognitive-Behavioral Therapy (CBT), targeting irrational beliefs and behaviors, provide theoretical frameworks for intervention.

Consulting Theories and Evidence-based Practices

In contrast to behaviorism, Gestalt psychology posits that learning involves higher-level cognitive processes, promoting problem-solving beyond stimulus-response mechanisms. Similarly, Rational Emotive Behavior Therapy (REBT), a precursor to CBT, targets irrational beliefs underpinning maladaptive behaviors. Integrating behavioral and cognitive strategies, CBT offers effective, evidence-based treatment for various psychological issues.

Synthesis of Consulting Theories

For the charter school, Gestalt theory can foster adaptability to organizational changes, whereas CBT principles can guide decision-making and behavior modification. By addressing resistance to change and promoting rational decision-making, consultants can facilitate organizational resilience and growth.

Consulting Guidelines

Consultants serve as advisors, facilitating change processes through collaborative problem-solving. Engaging stakeholders in defining problems, setting goals, and devising strategies ensures long-term success. Objectivity and willingness to confront issues are essential for consultants to guide clients effectively.

PSY FPX 8730 Assessment 4 Theoretical Foundations in Psychology for Consultation


Block, P. (2011). Flawless consulting: A guide to getting your expertise used (3rd ed.). Hoboken, NJ: Wiley.

Chidiac, M. (2013). An organizational change approach based on Gestalt psychotherapy theory and practice. Journal of Organizational Change Management, 26(3), 458-474.

David, O. (2016). The foundations and evolution of cognitive-behavioral coaching in organizations: An interview with Dominic DiMattia. Journal of Rational-Emotive & Cognitive-Behavior Therapy, 34(4), 282-288.

Huisman, P., & Kangas, M. (2018). Evidence-based practices in cognitive behavior therapy (CBT) case formulation: What do practitioners believe is important, and what do they do? Behaviour Change, 35(1), 1-21.

Sills, C., Lapworth, P., & Desmond, B. (2012). Gestalt in organizations: with the gestalt coach or consultant. In An introduction to Gestalt (pp. 165-180). London: SAGE Publications Ltd.

PSY FPX 8730 Assessment 4 Theoretical Foundations in Psychology for Consultation

Wedding, D., & Corsini, R. J. (2018). Current Psychotherapies. Boston, MA: Cengage Learning.

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